Frequently Asked Questions

We serve areas in the City of Toronto and the surrounding municipalities. If you’re not located within Toronto, let us know where you are and we’ll get back to you quickly to confirm our availability.

If you book a recurring cleaning, Absolutely! Our system is set up to make sure you get the same team every time.

A Deep Cleaning add on is recommended if you have not had your home professionally cleaned in more than 2 months. This option allows our cleaners to perform a more comprehensive and thorough cleaning for homes that have not been cleaned for a while.

A Move-In/Move-Out or Moving Cleaning will include the inside of all empty kitchen and bathroom cabinetry, all of the baseboards in the home (that are accessible to us without having to move any heavy furniture) and inside all of the appliances. This cleaning is recommended if you are moving into or moving out of your home or are putting your home up on the market and need a thorough cleaning for showings. Please note the price remains the same if the home is empty as there is usually a lot more dust and debris that comes as a result of moving in or out of a home.

Yup. Give us a call at 647-557-9777 and we’ll work out the details with you.

Our active hours are Monday through Saturday, 8:30AM-5:00PM.

For one,two and three bedroom homes, we send a single cleaner. For four bedrooms or more, we’ll send a team of two. Have a smaller place but happen to be in a hurry? Let us know and we’ll see what we can do!

For safety reasons, we have a few exclusions: We don’t clean any human or pet waste (bodily fluids), nor do we clean homes that are infested by any type of vermin. We only clean inside your home (no exterior windows or balconies), but do not clean inside the garage. We do not clean anything higher than what can be reached using a step-stool. We are pleased to wash your dishes and/or load them into your dishwasher, however we cannot place them back into your cabinetry as the risk of breakage is too high. We do not move furniture and / or appliances and clean around/under them only if those areas are accessible.

Yes. We need your payment card information to make an appointment, but you will not be charged until your cleaning is completed.

No problem! You can either login to your account or email us at support@maidinto.ca and we will handle it for you. Please give us 24 hours’ notice if you need to cancel, otherwise, there is a $79 cancellation fee.

For our regular flat rate cleaning service, we guarantee that our cleaners will leave your place spotless. If for whatever reason you’re not happy, Your satisfaction is our priority. let us know within 24 hours and we promise to send a cleaner out to take care of the problem for free. Please note that our hourly and post-renovation services are not covered by this guarantee.

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